Return & Refund Policy

1. Our Commitment

At 郸城县萝澎百货有限公司, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied, we offer a straightforward return process.

2. Returns Window

You may return your items within 30 days of receiving your order.

3. Conditions for Return

• Items must be in their original packaging.
• Products must be unused or gently tested.
• Proof of purchase (order number) is required.

4. Refund Process

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.

5. Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival. In cases of manufacturer defects, we will provide a prepaid return label.

6. Contact Us

If you have any questions regarding your return, please contact us:

Email: support@yourdomain.com
Address: 郸城县萝澎百货有限公司, 123 Beauty Lane, London, UK